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Legal

Acceptable Use Policy

The things you may not use Olkara for. We enforce this to protect the people who receive calls, our customers and the phone networks.

Effective November 9, 2026 · Last updated November 9, 2026

Olkara's company registration in India is in progress. The registered company name and address will be added to this page once it is complete; nothing else in this document changes as a result.

1. Never use Olkara to

  • Call or message anyone without the consent the law requires, or anyone on a Do Not Call / Do Not Disturb list or your suppression list (unless an exemption clearly applies).
  • Pretend the agent is a human when asked, or remove AI or recording disclosures where the law requires them.
  • Impersonate a government body, police, court, bank, courier, utility, telecom operator or any person or business you are not.
  • Run scams, phishing, fake prizes, fake debt or tax demands, or collect passwords, OTPs, card numbers or bank details by voice.
  • Harass, threaten or abuse anyone, including aggressive debt collection, repeated calls after an opt-out, or calls outside permitted hours.
  • Spoof caller ID or rotate numbers to avoid blocking or spam labels.
  • Promote illegal goods or services, adult content, gambling where it is illegal, weapons, or controlled substances.
  • Give medical, legal or financial advice the agent is not qualified to give, or handle emergencies. Clinics may use Olkara for scheduling and information only.
  • Target children, or discriminate against people based on protected characteristics.
  • Make political or election calls that do not comply with election and telemarketing laws.
  • Clone a real person's voice without their documented consent.
  • Break, overload or probe the security of Olkara, or resell it outside our partner programme.

2. Always

  • Keep consent records and honour opt-outs immediately, across calls and messages.
  • Use only numbers and sender IDs registered to your business.
  • Keep your agent's facts (prices, offers, policies) accurate, and hand over to a person when a caller asks.

3. How we enforce it

We review new agents and campaigns, check outbound calls against compliance rules before dialling, monitor complaint and spam signals, and may listen to samples of calls flagged for abuse. If we find a violation we may block calls, pause campaigns, suspend or close accounts, and report illegal activity to carriers and authorities.

Report abuse, including a call you believe broke these rules, to abuse@olkara.com. To stop calls to your own number, use our opt-out page.