1. What is AI here
When a business uses Olkara, an AI agent speaks on its behalf. Speech recognition turns what the caller says into text, a large language model decides what to say next within the business's instructions, and a synthetic voice speaks the reply. Summaries, lead scores and quality scores are also produced by AI.
2. Callers are told
By default, every Olkara agent says at the start of the call that it is an AI assistant for the business, and that the call may be recorded. Businesses cannot remove this where the law requires it, and our Acceptable Use Policy forbids pretending to be human when asked. Callers can ask for a person at any time; the business decides how transfers and callbacks work.
3. Voices
Voices are synthetic. We never market them as indistinguishable from humans. Cloning a real person's voice requires that person's documented consent.
4. Limits
- AI can mishear, misunderstand or be wrong. Agents only quote prices and facts the business has entered, and are designed to say when they don't know.
- Agents do not give medical, legal or financial advice and do not handle emergencies.
- Businesses can review every call through recordings and transcripts.
5. Your data and AI training
Call data is processed to run the call and to give the business its records. It is not used to train shared AI models. AI providers we use are listed on our Subprocessors page.
6. Questions or concerns
Write to legal@olkara.com. To stop calls to your number, use our opt-out page. To report misuse, write to abuse@olkara.com.