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Refund and Cancellation Policy

How prepaid credits, number fees and refunds work. Short version: you only pay for answered minutes, and unused credits bought in the last 14 days can be refunded.

Effective November 9, 2026 · Last updated November 9, 2026

Olkara's company registration in India is in progress. The registered company name and address will be added to this page once it is complete; nothing else in this document changes as a result.

1. How billing works

  • Olkara is prepaid. You buy credits; 1 credit = 1 connected minute of a standard voice call, billed per second.
  • Calls that are not answered, are busy or fail to connect cost nothing.
  • Purchased credits do not expire while your account is open.
  • Free and promotional credits (including the 10 credits every new account gets) have no cash value and cannot be refunded or transferred.

2. Refunds of purchased credits

  • Within 14 days of purchase: you can ask for a full refund of the unused credits from that purchase.
  • After 14 days: purchased credits are not refundable, except as set out below or where the law requires.
  • If we close your account without cause, or remove a paid feature in a way that materially reduces the service: we refund all unused purchased credits.
  • If we close your account for a breach of our terms or Acceptable Use Policy: unused credits may be forfeited to the extent the law allows, for example where they are needed to cover fines, carrier penalties or chargebacks caused by the abuse.

3. Billing errors, duplicate charges and failed payments

If you were charged twice, charged the wrong amount, or a payment failed but money left your account, we refund the full amount. Tell us within 30 days of the charge.

If a platform fault meant calls were billed that should not have been (for example, a call that never connected), we credit those minutes back to your balance.

4. Phone numbers and monthly fees

Phone numbers and other monthly add-ons are billed in advance each month. You can cancel any time from your workspace; the cancellation takes effect at the end of the month you have paid for. Partial months are not refunded. Some carriers charge one-time setup or porting fees; we show these before you buy and they are not refundable once the carrier has charged them.

5. Setup and done-for-you services

If we agree to build agents for you for a setup fee, the fee is refundable in full before work starts. After work starts, refunds follow the order form you signed.

6. How to request a refund

Email billing@olkara.com from the email on your account with the invoice number and reason. We reply within 2 business days. Approved refunds go back to the original payment method within 5 to 7 business days of approval (your bank may take longer to show it). Payment processing fees charged by third parties may not be returned where the processor does not return them to us.

Please contact us before raising a chargeback with your bank; we can usually fix the problem faster.

7. Closing your account

You can close your account at any time. Unused purchased credits within the 14-day window are refunded on request; your data can be exported for 30 days after closure.