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Terms of Service

The agreement between you and us when you use Olkara. Written to be read, not skimmed past.

Effective November 9, 2026 · Last updated November 9, 2026

Olkara's company registration in India is in progress. The registered company name and address will be added to this page once it is complete; nothing else in this document changes as a result.

1. Who we are and who these terms cover

These terms are an agreement between you and Olkara, a business being incorporated in India (company registration is in progress; the registered name and address will appear here once it is complete) ("Olkara", "we", "us"). "You" means the business or person who creates an account, and anyone who uses the service on your behalf.

Olkara is a business tool. You must be at least 18 and use it for a business, trade or profession, not as a consumer. If you accept these terms for a company, you confirm you are allowed to bind it.

2. What the service does

Olkara provides AI voice agents that answer and place phone calls, send follow-up messages (SMS, WhatsApp, email), record and transcribe calls, and log the results to a lead board and your connected tools. Some features are labelled beta or planned; they may change or be withdrawn.

Our AI is software. It can misunderstand callers or make mistakes. You decide what your agent says and does, and you should review its work, especially before relying on it for important decisions.

3. Your account

  • Give us accurate information, including your business identity when we ask for verification (KYC).
  • Keep your login secure and turn on two-step verification. You are responsible for activity on your account.
  • Your workspace's country is set when you create it. It decides where your workspace's business data is stored and which calling rules apply, and it cannot be changed later.
  • Tell us straight away at support@olkara.com if you think your account has been misused.

4. Your responsibilities when calling and messaging

You are the caller. You decide who your agents call and message, and you are responsible for having the right to contact them. In particular, you agree to:

  • Get and keep the consent the law requires before any outbound call or message. In the United States this includes the Telephone Consumer Protection Act (TCPA) and state laws; for marketing calls using an artificial or AI voice, that generally means prior express written consent.
  • Respect Do Not Call and Do Not Disturb registries, your own suppression list, opt-outs and calling-hour limits in the recipient's time zone.
  • In India, complete the registrations TRAI rules require (including DLT registration and the correct number series) before outbound calling, with numbers registered in your business's name.
  • Let your agent disclose that it is an AI and that calls may be recorded. Our default greeting does this; do not remove it where the law requires it.
  • Follow our Acceptable Use Policy, which is part of these terms.

Our compliance checks (consent records, suppression lists, calling windows, readiness steps) help you comply but do not replace your own obligations or legal advice. We may block, pause or require changes to any call or campaign that we believe breaks the law or these terms.

5. Credits, pricing and payment

Olkara is prepaid. 1 credit = 1 connected minute of a standard voice call, billed per second. New accounts get 10 free credits. Calls that are not answered, are busy or fail to connect use no credits. Phone numbers and some add-ons carry a monthly fee shown before you buy them.

  • Prices are shown on our pricing page and in your workspace, and exclude taxes unless stated. We add GST, sales tax or VAT where required.
  • We may change prices with at least 30 days' notice. Credits you already bought keep the rate in force when you bought them.
  • Free and promotional credits have no cash value.
  • Refunds follow our Refund Policy.
  • Report a billing problem within 30 days of the charge so we can investigate it.

6. Your data

You own your data: your contacts, call recordings, transcripts, agent instructions and knowledge base ("Customer Data"). You give us permission to process it only to provide, secure and support the service for you, as described in our Data Processing Agreement, which forms part of these terms.

We do not use Customer Data to train shared AI models. We may use aggregated, de-identified usage statistics (for example, call counts and latency) to run and improve the service.

You are responsible for the lawfulness of the Customer Data you give us and for giving people any notices the law requires.

7. Our intellectual property

We own the Olkara software, models we build, templates, documentation and brand. We give you a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not copy, resell (except through our partner programme), reverse engineer or build a competing product from the service.

If you send us feedback, we may use it without obligation to you.

8. Availability and changes

We work to keep Olkara available and fast, but phone networks, carriers and AI providers outside our control can fail. Unless you have a separate written service-level agreement, the service is provided without an uptime guarantee. We publish incidents on our status page.

We may change or improve features. If we remove a feature you pay for in a way that materially reduces the service, we will give notice and you may close your account and receive a refund of unused purchased credits.

9. Suspension and termination

You can close your account at any time from your workspace settings or by writing to support@olkara.com.

We may suspend or close an account immediately if it is used for unlawful or abusive calling, puts the network or other customers at risk, fails verification, or is not paid. Where it is safe and lawful to do so, we will tell you why and give you a chance to fix it.

After closure you can export your data for 30 days, after which we delete it as described in our Privacy Policy, except records we must keep by law.

10. Disclaimers

Except as expressly stated in these terms, the service is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that AI output will be accurate or that any call will produce a sale or booking.

11. Limitation of liability

To the extent the law allows: neither party is liable for indirect, incidental, special or consequential losses, or for lost profits, revenue or data; and each party's total liability under these terms is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

These limits do not apply to your payment obligations, your indemnity in section 12, or liability that cannot be limited by law.

12. Your indemnity

You will defend and compensate us against claims, fines and costs arising from calls or messages placed through your account, your Customer Data, or your breach of these terms or the law, including telemarketing and consent laws.

13. Governing law and disputes

These terms are governed by the laws of India. Courts with jurisdiction: the competent courts in India where our registered office is located. Before going to court, both parties will try in good faith to resolve the dispute by talking for at least 30 days. Nothing here stops either party from seeking urgent relief.

14. General

  • We may update these terms. For material changes we will give at least 30 days' notice by email or in the app. Continuing to use the service after that means you accept the changes.
  • If part of these terms cannot be enforced, the rest still applies.
  • You may not transfer your account without our written consent. We may transfer these terms as part of a merger or sale of our business.
  • These terms, together with the policies they link to and any order form you sign, are the entire agreement between us.

Questions: legal@olkara.com.